Assessor Resource
TLII3010A
Provide travel information to customers
Assessment tool
Version 1.0
Issue Date: May 2024
Work involves the duties and tasks applicable to personnel working on public trams, trains and buses who may through their duties have contact with the public.
Work is performed under general supervision.
This unit covers the skills and knowledge required to identify and locate major destinations, public services, attractions and facilities as part of the provision of public transport advice. It covers responding appropriately to customer enquiries with respect to destinations, related services and facilities and ticketing. Licensing, legislative, regulatory or certification requirements are applicable to this unit.
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